If you are not satisfied with our financial advice service, you can make a complaint by emailing email@example.com, or by calling: 0800 234 555. You can also write to us at: Thrive, 8 Manchester Square, Feilding 4702.
When we receive a complaint, we will consider it
following our internal complaints process:
• We will consider your complaint and let you know how we intend it resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to
let you know whether we can resolve your
complaint and how we propose to do so.
If we can’t resolve your complaint, or you
aren’t satisfied with the way we propose to
do so, you can contact Financial Services Complaints Limited.
Financial Services Complaints Limited. provides a
free, independent dispute resolution service that
may help investigate or resolve your complaint, if
we haven’t been able to resolve your complaint to your satisfaction.
You can contact Financial Services Complaints Limited.
by emailing firstname.lastname@example.org or by calling: 0800 347 257. You can also write to them at: PO Box 5967, Wellington, 6140.